Refund & Returns Policy
At GoTides Australia, all products are supplied strictly for research purposes only. Due to the nature of our products, we do not offer refunds, returns, or exchanges for change of mind purchases.
By placing an order through our website, you acknowledge and agree to the terms outlined below.
Returns & Refunds
All sales are final.
We do not accept returns or provide refunds for:
- Change of mind
- Incorrect product selection
- Improper handling or storage after delivery
- Delays caused by shipping carriers
- Products purchased for unintended use
Due to the sensitive nature of laboratory and research compounds, returned products cannot be restocked or resold once they have left our facility.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- Clear photos of the issue
- A description of the problem
We will review the matter and, where appropriate, arrange a replacement product or store credit at our discretion.
Shipping Issues
Once an order has been dispatched, GoTides Australia is not responsible for:
- Delays caused by postal or courier services
- Lost or stolen parcels marked as delivered
- Incorrect shipping information entered at checkout
Customers are responsible for ensuring all shipping details are accurate before placing an order.
Order Cancellations
Orders cannot be cancelled once payment has been processed and the order has entered fulfillment.
Research Use Only
All products sold by GoTides Australia are intended strictly for laboratory and scientific research purposes only.
Products are not intended for:
- Human consumption
- Therapeutic use
- Medical use
- Veterinary use
- Diagnostic use
By purchasing from this website, customers confirm they are legally permitted to purchase and handle these products within their jurisdiction.
Contact
For any questions regarding your order or this policy, please contact:
