GoTides
Last updated: 20/04/2026
1. Overview
These Terms & Conditions (“Terms”) govern your use of the GoTides website and services (the “Services”). By accessing or purchasing from our website, you agree to be bound by these Terms.
If you do not agree, you must not use our Services.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age
- You are legally capable of entering into a binding agreement
- You will comply with all applicable laws and regulations
3. Products & Intended Use
All products sold by GoTides are supplied strictly for research and laboratory purposes only.
By purchasing, you acknowledge and agree:
- Products are not intended for human consumption, therapeutic, or diagnostic use
- Products are not approved by the TGA or any regulatory authority for medical use
- You are responsible for ensuring compliance with all applicable laws in your jurisdiction
GoTides makes no representations or warranties regarding suitability for any purpose outside controlled research environments.
4. Orders & Acceptance
All orders are subject to acceptance and availability.
We reserve the right to:
- Refuse or cancel any order
- Limit quantities
- Verify information before processing
If your order is cancelled, you will be notified and refunded where applicable.
5. Pricing & Payments
All prices are listed in AUD unless otherwise stated.
We reserve the right to:
- Change prices at any time
- Correct pricing errors
Payment must be received in full before orders are processed and dispatched.
6. Shipping & Delivery
We aim to process and dispatch orders promptly, however:
- Delivery timeframes are estimates only
- We are not liable for delays caused by carriers or external factors
- Risk transfers to you once the order is dispatched
You are responsible for ensuring shipping details are accurate.
7. No Returns Policy (Important)
Due to the nature of our products and strict safety and handling requirements:
👉 All sales are final.
👉 We do not accept returns or exchanges.
Exceptions may be made only where:
- The product is defective
- The wrong item was supplied
All claims must be made within a reasonable timeframe of delivery.
8. Product Handling & Responsibility
You agree to:
- Handle all products safely and appropriately
- Store products under suitable conditions
- Use products only in lawful, controlled environments
GoTides is not liable for misuse, improper handling, or unauthorised use.
9. Limitation of Liability
To the maximum extent permitted by law:
- GoTides is not liable for any indirect, incidental, or consequential damages
- Our total liability is limited to the amount paid for the product
This includes, but is not limited to:
- Loss of profits
- Loss of data
- Personal or third-party damages
10. Intellectual Property
All content on this website (including logos, branding, text, and images) is the property of GoTides.
You may not:
- Reproduce
- Distribute
- Use content for commercial purposes
Without prior written consent.
11. Privacy
Your use of our Services is also governed by our Privacy Policy.
12. Prohibited Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to breach security systems
- Misrepresent identity or intent
- Resell products where prohibited
13. Changes to Terms
We reserve the right to update these Terms at any time.
Changes will take effect immediately upon posting.
14. Governing Law
These Terms are governed by the laws of Victoria, Australia.
Any disputes will be subject to the jurisdiction of Australian courts.
15. Contact
For any questions regarding these Terms:
